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Customer-Focused Service Guarantees and Transparency Practices  (2018)

Interregional Travel: A New Perspective for Policy Making  (2016)

K9 Units in Public Transportation: A Guide for Decision Makers  (2002)

Emergency Preparedness, Response, and Recovery in the Transit Industry  (2008)

In Pursuit of Speed: New Options for Intercity Passenger Transport: New Options for Intercity Passenger Transport -- Special Report 233  (1991)

Guidebook for Intercity Passenger Rail Service and Development  (2016)

Performance Measurement and Outcomes  (2010)

Critical Incident Management and Clearance Practices for Rail Transit  (2015)

Guidebook for Measuring Performance of Automated People Mover Systems at Airports  (2012)

Capacity Modeling Guidebook for Shared-Use Passenger and Freight Rail Operations  (2014)

Contracting Commuter Rail Services, Volume 2: Commuter Rail System Profiles  (2018)

Contracting Commuter Rail Services  (2016)

Contracting Commuter Rail Services, Volume 1: Guidebook  (2018)

A Transit Agency Guide to Evaluating Secondary Train Detection/Protection Systems in Communications-Based Train Control Systems  (2018)

Guidebook for Implementing Passenger Rail Service on Shared Passenger and Freight Corridors  (2010)

Preserving Freight and Passenger Rail Corridors and Service  (2007)

Improving the Airport Customer Experience  (2016)