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Evaluating the Traveler's Perspective to Improve the Airport Customer Experience (2021)
National Academies of Sciences, Engineering, and Medicine; Transportation Research Board; Airport Cooperative Research Program; Patricia Ryan, Komal Sood, IOS Partners, Inc.; Embry-Riddle Aeronautical University Bijan Vasigh; Jessica L. Wildman, Institute for Cross Cultural Management, Florida Institute of Technology; Lise D’Andrea, Customer Experience Experts
Transportation and Infrastructure