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Elements Needed to Create High-Ridership Transit Systems  (2007)

Elements Needed to Create High-Ridership Transit Systems: Interim Guidebook  (2005)

Methods of Rider Communication  (2006)

Improving Terminal Design to Increase Revenue Generation Related to Customer Satisfaction  (2014)

Compilation of State Airport Authorizing Legislation  (2012)

Leveraging ITS Data for Transit Market Research: A Practitioner's Guidebook  (2008)

Operational and Business Continuity Planning for Prolonged Airport Disruptions  (2013)

Commercial Ground Transportation at Airports: Best Practices-Appendices C to H  (2015)

Resource Manual for Airport In-Terminal Concessions  (2011)

Marketing Guidebook for Small Airports  (2010)

A Guide for Reducing Work Zone Collisions  (2005)

Commercial Ground Transportation at Airports: Best Practices  (2015)

Dying to Quit: Why We Smoke and How We Stop  (1998)

Guidelines for Improving Airport Services for International Customers  (2016)

Use of Web-Based Rider Feedback to Improve Public Transit Services  (2015)

Passenger Air Service Development Techniques  (2009)

Effects of Airline Industry Changes on Small- and Non-Hub Airports  (2015)

Developing, Enhancing, and Sustaining Tribal Transit Services: A Guidebook  (2012)