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Improving Terminal Design to Increase Revenue Generation Related to Customer Satisfaction  (2014)

Bus Rapid Transit: Current State of Practice  (2022)

Uses of Social Media in Public Transportation  (2022)

Airport Baggage Handling System Decision-Making Based on Total Cost of Ownership  (2023)

Planning and Design of Airport Terminal Restrooms and Ancillary Spaces  (2021)

Improving the Airport Customer Experience  (2016)

Onboard Camera Applications for Buses  (2016)

Managing the Transit Scheduling Workforce  (2019)

Guidelines for Improving Airport Services for International Customers  (2016)

Guide for Customer-Driven Benchmarking of Maintenance Activities  (2004)

Performance Measures for Snow and Ice Control Operations  (2009)

Customer-Focused Service Guarantees and Transparency Practices  (2018)

Web-Based Survey Techniques  (2006)

How Airports Measure Customer Service Performance  (2013)

Assessment of the U.S. Army Natick Research, Development, and Engineering Center  (1997)

Performance Measures for Snow and Ice Control Operations: Supplemental Material  (2009)

Developing an Airport Performance-Measurement System  (2010)

Performance Measurement and Outcomes  (2010)

Guide to Effective Freeway Performance Measurement  (2007)

Review of Mass Spectrometry and Bioremediation Programs of the Edgewood Research, Development and Engineering Center  (1998)

Research and Technology Coordinating Committee Letter Report: March 2012  (2012)

Transportation Performance Management: Insight from Practitioners  (2010)

On-Board and Intercept Transit Survey Techniques  (2005)

Leveraging ITS Data for Transit Market Research: A Practitioner's Guidebook  (2008)

Guide to Effective Freeway Performance Measurement: Final Report and Guidebook  (2007)

Performance Measures in Snow and Ice Control Operations  (2019)

World-Class Research and Development: Characteristics for an Army Research, Development, and Engineering Organization  (1996)

Innovative Techniques in the Planning and Financing of Public Transportation Projects  (2006)

The Relationship Between Transit Asset Condition and Service Quality  (2018)

Use of Electronic Passenger Information Signage in Transit  (2013)

Evaluating the Traveler's Perspective to Improve the Airport Customer Experience  (2021)

Cell Phone Lots at Airports  (2015)

Performance Measurement and Evaluation of Tolling and Congestion Pricing Projects  (2011)

Review of the Draft Plan for the Modernization and Associated Restructuring Demonstration  (1999)

Strategic Planning in the Airport Industry  (2009)

Transformation in Wireless Connectivity: Guide to Prepare Airports  (2023)

Toolkit for Integrating Non-Dedicated Vehicles in Paratransit Service  (2007)

Strategic Planning and Management in Transit Agencies  (2005)

Guide to Effective Methods for Setting Transportation Performance Targets  (2022)

Telecommuting, Remote Work, and Hybrid Schedules: Managing the Shift to a Flexible Work Future  (2023)

Guidebook for Implementing Intelligent Transportation Systems Elements to Improve Airport Traveler Access Information  (2012)

Guide to Creating and Sustaining a Culture of Innovation for Departments of Transportation  (2018)

U.S. and International Approaches to Performance Measurement for Transportation Systems  (2008)

GASB 34--Methods for Condition Assessment and Preservation  (2008)

Resource Guide to Airport Performance Indicators  (2011)

Use of Market Research Panels in Transit  (2013)

Performance Measurement Tool Box and Reporting System for Research Programs and Projects  (2008)

Measuring Personal Travel and Goods Movement: A Review of the Bureau of Transportation Statistics' Surveys -- Special Report 277  (2003)