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Uses of Social Media in Public Transportation  (2022)

Leveraging Social Media Data for Emergency Preparedness and Response  (2023)

Uses of Social Media in Public Transportation  (2012)

Uses of Social Media to Inform Operational Response and Recovery During an Airport Emergency  (2017)

Understanding the Value of Social Media at Airports for Customer Engagement  (2014)

Evaluating the Traveler's Perspective to Improve the Airport Customer Experience  (2021)

Emergency Communications Planning for Airports  (2016)

Performance Measurement of Transportation Systems: Summary of the Fourth International Conference  (2013)

Guidebook for Managing Small Airports - Second Edition  (2019)

Practices for Online Public Involvement  (2019)

Use of Web-Based Rider Feedback to Improve Public Transit Services  (2015)